How it is formed

Mehr Khavaran Exchange was registered in the Companies Registration Office of Mashhad under the license of the Central Bank of the Islamic Republic of Iran and started its activities in Mashhad in 2009. Shortly after starting its activity, it became a member of the Iranian Exchange Association and the Mashhad Jewelry and Exchange Association. Came.

Services of this collection:

Providing service in the exchange to dear customers is a complementary service, as a large number of customers are traders who need to provide foreign exchange and guidance to send it to foreign sellers to import spare parts for factories or products requested by the community. In this regard, the exchange office, in addition to providing the currency they need, also provides consulting services to customers in relations with other countries and meets the needs of customers as much as possible, taking into account domestic and foreign laws. .

How do you guide customers who have just entered the field with an investment perspective?

Despite the unfair sanctions imposed on the country and the restrictions imposed, there are fluctuations in this market that sometimes some new customers enter the market with untimely sales and losses in this market. The field of exchange sometimes provides customers with their experiences of previous fluctuations, which are effective in their decisions to enter or exit the market and cause customer satisfaction. At the same time, it suggests to all customers who do not have experience in this regard that they do not enter such risky markets in any way and do not consider buying foreign currency as an investment in any way.

Providing such advice is the difference between this type of service and other competitors.

Branding differences in services

As you know, one of the parameters of branding is to provide transparent, quality, extensive and unexpected services to customers, so Mehr Khavaran Exchange, considering this policy, has interacted with its customers with complete honesty and transparency since the beginning of its activity. The increasing number of regular customers of this exchange is a sign of their trust in us. Fortunately, the name of Mehr Khavaran Exchange has been distinguished among other colleagues and customers by its reputation and fulfillment of obligations in buying and selling. Currently, for more and better communication with customers, activate its SMS system so that customers can benefit from good exchange rate information by subscribing to this system.

How do you deal with your problems?

Each guild has its own problems, but in an exchange office, when currency price fluctuations intensify, certain psychological conditions prevail over customers, which are not to the satisfaction of the exchange offices. Rapid price changes may hurt our customers in a short period of time, but at the same time reminding customers that "volatility is an integral part of entering this market" makes it easier for customers to accept.

What marketing method do you use to attract new customers?

In addition to the appropriate and respectful treatment that has attracted many regular and lasting customers, this exchange has a display on the passenger terminal, installation of billboards, advertisements in advertising magazines and newspapers to introduce the exchange, as well as the SAM system to receive the current price of dollars. Used to inform customers. Also, customers, friends and people who have used our services are our hidden advertising figures and are good promoters to introduce our services, and through this, we have attracted many customers.