- Seen : 2375 View
- established year : 2000
- Phone : 00982188779077
- Fax : 00982188660291
- Instagram : techteamfan
- website : http://www.techteamfan.com
- E-mail : info@techteamfan.com
- Address : unit 1204-12th floor-B tower-paytakht comple-mirdamad-Tehran-Iran
-
About us :
Tech Team Fan Company (Private Joint Stock Company) since 2000 as Single Team Fan Service Center with the aim of providing after-sales service and services of Samsung IT products including LCD-HDD-FDD monitors and ... Has worked.Since 2005, due to the growth of the laptop and mobile market in Iran, to promote the work in this field, has been providing warranty and support services and co ...
More -
About us :
Tech Team Fan Company (Private Joint Stock Company) since 2000 as Single Team Fan Service Center with the aim of providing after-sales service and services of Samsung IT products including LCD-HDD-FDD monitors and ... Has worked.
Since 2005, due to the growth of the laptop and mobile market in Iran, to promote the work in this field, has been providing warranty and support services and continued cooperation since 2009 has received the official title of Samsung Laptops in Iran. Since 2011, due to the growth of the tablet, mobile, printers and fax market, it has expanded its network of services and services and is currently providing customer service.
Since the beginning of 2015, Huawei has been able to obtain after-sales service and warranty for mobile and tablet products in order to promote and enhance its business in the field of mobile phones and tablets. At present, it has the official after-sales service of Samsung IT products with the Samsung Service Warranty and the Samsung Laptops dealer with the single fan team and the official after-sales service of Huawei products.
Also activities such as import of tablet and mobile parts and accessories, mobile and tablet installations, security systems and CCTVs, CCTV, traffic control systems, PCs, LANs (LAN), Urban Network (MAN), World Wide Area Network (WAN), Installation of Structured Networks, WiMAX Pre-WiMAX, Wireless, PTP, PTMP and Local Area Broadband Radio Networks, Internal Telephone Systems Between Branches and Centers And remote locations through wireless systems, central and city telephone lines, smart VOIPs and Internet telephony etc ... Support & Maintenance Contracts Computer systems with organizations and companies, expanding the network of services throughout Iran, obtaining and granting internal representation, as well as transactions directly related to the subject of company activity and registered at the Business and Non-Commercial Register Office in Tehran. All activities of the company are single team fan.Goals
The goal of the single-fan company is to reach the top position in after-sales service in Iran and the Middle East.
According to ISO9001 quality management system adoption, implementation and implementation of ISO9001 quality management system, ISO10002 customer complaints management system, ISO10004 customer relationship management system is trying to protect three of its unique and unique capabilities:
1- Leading the after-sales service of monitor, mobile, tablet, lip teleport, printer and fax products in the service market.
2 - Leading the way in deploying the specialist forces and tools needed and expanding the service market.
3. Rapid and accurate accountability of experts and specialists that enhances customer satisfaction across the country
The fan team believes that as time changes, products and people and customers change, but what will not change is our commitment to our core beliefs. We conduct our business operations seamlessly and honestly.
The Fan Team has increased its efforts to raise customer satisfaction in line with customer-centric principles and implement customer-centric processes by expressing a clear picture of the performance of the company's customer service activities.Service Strategy
- Sufficient time for customers to receive and transmit information and provide sufficient explanations on the performance description on the product.
Close
- Full respect for ethics, customer understanding and passion in conversation.
- Behavior of personnel and avoid rush to respond to customer.
- Provide a clear picture of the performance of a company's customer service activities.
- Commitment and commitment to customer time (delivery, replacement) and speed in delivering customer service.
- Provide sufficient information to the customer after a thorough review of the cost and time of work, price and speed of work (initial announcement).
- Proper maintenance of the product when repairing and preventing damage to the customer's property.
- Careful testing and control of the repaired device and ensuring the device is safe before delivery to the customer and obtaining confirmation that the device is safe.
- If necessary call the customer and apologize for the delay in notifying you of a new repair time in cases where repair has been promised over time.
- Training on the efficiency and use of the product and the needs and uses of the product as well as the technical and safety information of the product use to the customers by experienced technicians.
- Conducting surveys and conducting Happy Call surveys of customers, reviewing customer attitudes and their views on a regular basis with the aim of determining and improving the level of customer satisfaction.
- Customer Experience Survey and Customer Experience Management (CEM) with a positive mindset about the brand, product and service of the company.
- Communicate with the customer through the system (CRM) and its software.
- Communicate with customers through the company website, receive feedback, suggestions, verify product warranty, introduce city representatives, and share daily news and any tips that help educate and guide customers.
- Provide clients with the opportunity to meet with top management if necessary.
- Registering and handling customer or in-person customer complaints within 72 hours regarding how the product works or how to provide aftermarket services to enhance customer satisfaction.
