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* Support for voice calls, chat and email
* Suitable for 2 to 250 user agents (Agent or call center operator)
* An ideal solution for medium-sized telephone centers with around 1000 users
* Powerful IVR
* Excellent ability for Q & A systems
* Increasing employee productivity (agents)
* Supports database-based structures
* Ideal for marketing, marketing and marketing campaigns
Call Center, Customer Interaction
Today's businesses need more than ever the ability to engage more and better with customers, customer expectations are on the rise and the business market is highly competitive.
All businesses, especially small and medium-sized businesses, should be able to respond quickly, efficiently and accurately to the demands of their customers from different channels.
Companies that want to distinguish themselves in today's competitive world must be able to provide better and more efficient services. Their services must be superior to competitors and interact with their customers in an interactive manner. The provision of services should be of better quality and tailored to the individual needs of the customer. Unavailable times should be reduced and, of course, operating costs should be lowered. They must be ready to respond to their customers at any time and in any circumstances, regardless of any traffic.
The AVAYA IPOCC Call Center is a multi-channel and optimized solution for setting up call centers efficiently.
AVAYA IPOCC gives businesses the ability to implement efficient customer service scenarios, and provides them with an easy and optimized tool to provide better and more effective customer interaction.
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